Corrections Policy

Last updated: 17 July 2026

StraightBet SA aims to publish accurate, clear and current sports betting and horse racing information for South African readers.

We research and review content before publication, but mistakes can still occur. Information may also become outdated when operators change their terms, promotions, payment methods, products or licensing arrangements.

This Corrections Policy explains how readers, operators, regulators and other interested parties can report a potential error, how we assess correction requests and how confirmed mistakes are handled.

Our commitment to accuracy

StraightBet SA does not knowingly leave materially inaccurate or misleading information on the website.

When a genuine error is identified, we aim to:

• investigate it fairly;
• consult appropriate sources;
• correct the affected content;
• explain significant changes where appropriate; and
• avoid allowing commercial interests to influence the outcome.

A correction will not be refused merely because it may harm an affiliate relationship, reduce revenue or reflect poorly on StraightBet SA.

Who may report an error?

Anyone may report a potential factual error or misleading statement.

This includes:

• readers;
• betting operators;
• affiliate networks;
• provincial gambling authorities;
• sporting organisations;
• payment providers;
• responsible gambling organisations;
• people or organisations mentioned in an article; and
• members of the StraightBet Editorial Team.

Submitting a correction request does not guarantee that the requested change will be made. Each request is assessed according to the available evidence.

How to report a correction

Potential errors can be reported through our Contact Us page or by emailing the appropriate StraightBet SA contact address displayed on the website.

A correction request should, where possible, include:

• the title of the affected page;
• the page URL;
• the statement believed to be incorrect;
• an explanation of the concern;
• the correct information;
• supporting evidence or source links; and
• the sender’s name and relevant connection to the issue.

Providing clear evidence helps us investigate the matter properly.

Requests containing threats, abuse or commercial pressure will not receive preferential treatment. The strength of the evidence—not the volume of the complaint—determines the outcome.

What happens after a report is received?

When a credible correction request is received, the StraightBet Editorial Team may:

1. locate and review the disputed content;
2. examine the sources originally used;
3. assess any evidence supplied by the complainant;
4. consult newer or more authoritative sources;
5. contact the relevant operator, authority or organisation;
6. seek clarification from the writer or editor involved; and
7. decide whether the content should be corrected, clarified, updated, removed or retained.

The review is overseen by our Managing Editor, where appropriate.

Complex matters may require additional verification, particularly when:

• official sources conflict;
• licensing information is unclear;
• legal or regulatory proceedings are ongoing;
• an operator disputes a customer complaint;
• evidence cannot be independently authenticated; or
• the requested change concerns an editorial opinion rather than a factual claim.

We aim to handle correction requests without unnecessary delay, but accuracy takes priority over producing a rushed response.

Evidence standards

StraightBet SA gives the greatest weight to authoritative and primary sources.

Depending on the subject, these may include:

• legislation and government publications;
• the National Gambling Board;
• provincial gambling authorities;
• official licensing records;
• published operator terms and conditions;
• official promotional rules;
• recognised sporting bodies;
• official race and event information;
• direct written confirmation from an appropriate organisation; and
• reliable records retained during our original research.

An operator’s marketing statement or affiliate manager’s assurance may be considered, but it is not automatically treated as conclusive evidence.

Anonymous social-media posts, isolated online comments and unsupported allegations are not sufficient proof of a material claim by themselves.

Where reliable sources disagree, StraightBet SA may explain the uncertainty rather than presenting one disputed version as settled fact.

What counts as a correction?

A correction addresses information that was inaccurate or misleading when published or became misleading because a material fact was misunderstood.

Examples include:

• naming the wrong licensing authority;
• stating an incorrect bonus requirement;
• publishing an inaccurate payment limit;
• misrepresenting an operator’s withdrawal rules;
• using an incorrect event result or statistic;
• attributing a statement to the wrong person or organisation;
• claiming that a feature was tested when it was not;
• presenting an expired promotion as current;
• confusing one operator, legal entity or licence with another; or
• omitting a restriction that materially changes the meaning of a claim.

Corrections are different from routine updates and editorial disagreements.

Corrections, updates and clarifications

We classify changes according to what caused them and how significantly they affect the page.

Minor corrections

Minor corrections may include:

• spelling mistakes;
• grammatical errors;
• broken formatting;
• incorrect punctuation;
• minor wording errors that do not change the meaning; and
• broken or outdated links.

These changes may be made without a visible correction notice.

Material corrections

A material correction changes information that could reasonably affect a reader’s understanding, decision or behaviour.

Examples may include correcting:

• licensing information;
• promotional requirements;
• payment or withdrawal conditions;
• an operator rating;
• responsible gambling information;
• the availability of a betting feature;
• a factual claim about a person or organisation; or
• a statement that incorrectly implied first-hand testing.

Material corrections may be accompanied by a visible note explaining:

• what was incorrect;
• what has been changed; and
• when the correction was made.

The prominence of the notice should reflect the seriousness and visibility of the original error.

Clarifications

A clarification may be added when the original wording was technically accurate but could reasonably be misunderstood.

A clarification does not necessarily mean the original statement was false. It means the wording required additional context or precision.

Routine updates

A routine update reflects information that changed after the article was published.

Examples include:

• a new promotional offer;
• changed deposit limits;
• an added payment method;
• redesigned betting software;
• revised operator terms;
• a new support channel; or
• changed market availability.

Where the original information was accurate at publication, the change may be treated as an update rather than a correction.

Retractions and removals

In serious cases, StraightBet SA may retract or remove content.

This may happen when:

• the central claim cannot be substantiated;
• the article is materially false or misleading;
• the content creates an unjustifiable legal or safety risk;
• an operator’s licensing cannot be verified;
• the article was based on fabricated or manipulated evidence;
• the content violates privacy or intellectual-property rights; or
• correcting individual sections would not adequately repair the page.

Where appropriate, a retraction notice may remain at the original URL so readers understand why the content is no longer available.

Removal should not be used merely to conceal an error or erase an uncomfortable publication history.

Correction notices

A material correction notice should be written in clear language.

Depending on the circumstances, it may appear near the top or bottom of the affected article and may use wording such as:

Correction — 17 July 2026: An earlier version of this article incorrectly stated that [incorrect information]. The article has been updated to confirm that [correct information].

Where the mistake appeared on multiple StraightBet SA platforms, such as the website and a social-media post, we may correct or clarify the information on each relevant platform where reasonably possible.

A correction notice should not be deliberately vague when doing so would prevent readers from understanding what changed.

Publication and update dates

StraightBet SA may display publication and last-updated dates on its content.

A “last updated” date should reflect a meaningful review or material change. It should not be altered solely to make an old article appear recently researched.

Minor formatting, spelling or stylistic changes may not justify changing the displayed update date.

Where a material correction is made, the correction date may be shown separately from the general update date.

Reviews, ratings and rankings

A bookmaker rating or ranking may be changed when new evidence affects the operator’s assessment.

Possible reasons include:

• changed licensing or regulatory circumstances;
• materially revised payment rules;
• new or removed responsible gambling tools;
• repeated service concerns supported by reliable evidence;
• significant improvements to the platform;
• corrected promotional information; or
• an error in the original scoring calculation.

A commercial agreement, commission increase or request from an operator is not a valid reason to improve a rating.

If a score changes materially, StraightBet SA should be able to explain which evidence or assessment factor caused the change.

Operator correction requests

Betting operators are welcome to report incorrect or outdated information.

Operators may provide:

• updated terms and conditions;
• licence documentation;
• promotional rules;
• payment information;
• product screenshots;
• official policy changes; or
• written clarification from an authorised representative.

Providing information does not give an operator the right to:

• approve the final wording;
• remove accurate criticism;
• dictate its rating;
• suppress a legitimate reader warning;
• demand that an opinion be presented as fact; or
• threaten the removal of an affiliate agreement in exchange for favourable treatment.

StraightBet SA will consider the evidence and retain final editorial control.

Complaints about opinions and analysis

Not every disagreement is a factual error.

StraightBet SA publishes reviews, comparisons, analysis and editorial conclusions that involve judgement. An operator or reader may disagree with those conclusions without proving that they are false.

We may revise an opinion when:

• it was based on incorrect facts;
• important evidence was overlooked;
• the reasoning was materially unfair;
• the conclusion is no longer supported; or
• the wording presented opinion misleadingly as objective fact.

We are not required to change a reasonably supported editorial opinion simply because it is unpopular or commercially inconvenient.

Allegations and customer complaints

Individual customer complaints require careful handling.

We do not automatically treat a complaint as proof that an operator engaged in wrongdoing. Equally, we do not dismiss a complaint simply because the operator disputes it.

Before publishing or relying on a serious allegation, we may consider:

• supporting account records;
• relevant correspondence;
• transaction evidence;
• operator terms;
• the operator’s response;
• regulatory findings;
• whether similar independently supported complaints exist; and
• whether the facts can be verified without exposing private information.

Personal and financial information should not be published unnecessarily.

Privacy and confidential information

Anyone reporting an error should avoid sending passwords, full bank-card details, identity-document numbers or other information that is not necessary for the investigation.

Information supplied during a correction request will be handled in accordance with our Privacy Policy.

We may need to share the substance of a complaint with the person or organisation concerned to investigate it fairly. Personal contact details will not be disclosed unnecessarily.

Abuse of the corrections process

The corrections process must not be used to:

• intimidate writers or editors;
• suppress accurate reporting;
• manipulate bookmaker rankings;
• obtain private information;
• pursue personal harassment;
• make knowingly false allegations; or
• force the removal of legitimate criticism.

StraightBet SA may decline to engage with repetitive, abusive or clearly bad-faith submissions after the underlying claim has been fairly assessed.

Credible new evidence will still be considered, regardless of who submits it.

Appeals and reconsideration

A person who disagrees with a correction decision may submit relevant new evidence or explain why a material source was misunderstood.

Repeating the same claim without new information does not require a new investigation.

Where appropriate, the matter may be reconsidered by another available member of the editorial team.

The final editorial decision remains with StraightBet SA unless a competent regulator, court or other authority requires otherwise.

Record-keeping

StraightBet SA may retain reasonable internal records relating to material corrections, including:

• the original wording;
• the corrected wording;
• relevant sources;
• correspondence;
• the reason for the decision; and
• the date of the change.

These records support editorial accountability and help us identify recurring quality-control problems.

They will be handled in accordance with applicable privacy and record-retention requirements.

No payment for corrections

StraightBet SA does not charge readers or operators to submit a correction request.

We will not accept payment to:

• conceal an error;
• remove accurate criticism;
• improve a rating;
• rewrite a factual history; or
• publish a misleading correction.

Corrections are an editorial responsibility, not a commercial service.

Contact us

To report a possible error, use our Contact Us page and identify the affected article as clearly as possible.

Please include supporting evidence where available.

Policy reviews

This Corrections Policy may be revised as StraightBet SA’s publishing practices develop or relevant legal, regulatory and editorial standards change.

The date at the top of this page indicates when the policy was most recently reviewed.

Our standard

Being wrong once is a mistake.

Refusing to correct a proven error is a decision.

StraightBet SA will judge correction requests by the evidence and make meaningful mistakes visible rather than quietly pretending they never happened.